Luna Agro Trust & Compliance

Legal & Policies

Please read our Terms and Conditions, Privacy Policy, Return & Refund Policy and Shipping & Delivery Policy carefully before ordering.

Terms and Conditions

Welcome to Luna Agro Food Limited. By accessing or using our website and services, you agree to comply with the following Terms and Conditions.

  1. About Us

    Luna Agro Food Limited is engaged in the production, processing, packaging, and distribution of agro food products.

  2. Use of Website

    • You agree to use this website only for lawful purposes
    • You must not misuse, hack, or disrupt the website
    • All content belongs to Luna Agro Food Limited

  3. Products and Services

    • All product descriptions are subject to change without notice
    • We reserve the right to limit quantities or discontinue products

  4. Orders and Payments

    • Orders are confirmed only after payment is received
    • Prices may change without prior notice
    • We reserve the right to cancel suspicious or fraudulent orders

  5. Delivery

    • Delivery timelines are estimates and may vary
    • We are not liable for delays beyond our control

  6. Limitation of Liability

    Luna Agro Food Limited is not liable for:

    • Indirect or incidental damages
    • Losses resulting from misuse of products

  7. Intellectual Property

    All logos, content, and materials are owned by Luna Agro Food Limited and may not be used without permission.

  8. Changes to Terms

    We may update these Terms at any time. Continued use means you accept the changes.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.

  1. Information We Collect

    We may collect:

    • Name
    • Phone number
    • Email address
    • Delivery address

  2. How We Use Information

    We use your data to:

    • Process orders
    • Communicate with you
    • Improve our services

  3. Data Protection

    We implement security measures to protect your information from unauthorized access.

  4. Sharing of Information

    We do not sell your personal data. We may share information with:

    • Delivery partners
    • Payment providers

  5. Cookies

    Our website may use cookies to improve user experience.

  6. Your Rights

    You can request to:

    • Access your data
    • Correct or delete your data

  7. Updates

    We may update this policy periodically.

Return & Refund Policy

How to raise a complaint about a delivered order, and how approved refunds are handled.

  1. Eligibility for Returns

    Returns are accepted if:

    • Products are damaged
    • Wrong items were delivered

  2. Timeframe

    • Complaints must be made within 24 hours of delivery

  3. Non-Returnable Items

    • Perishable goods (unless damaged)
    • Opened or used products

  4. Refund Process

    • Approved refunds will be processed within 5–10 business days
    • Refunds may be issued via the original payment method

  5. Inspection

    All returned items will be inspected before approval.

Shipping & Delivery Policy

How long orders take to process and arrive, what shipping costs, and what happens when a delivery is delayed.

  1. Delivery Areas

    Delivery areas are confirmed at checkout or on request. Contact us to check whether we currently deliver to your region.

  2. Processing Time

    • Orders are processed within 1–5 business days

  3. Delivery Time

    • Standard delivery: 2–7 business days

  4. Shipping Fees

    • Shipping costs are calculated at checkout or communicated before delivery

  5. Delays

    We are not responsible for delays caused by:

    • Weather conditions
    • Logistics partners
    • Unforeseen circumstances

  6. Order Tracking

    Customers will be notified once orders are shipped.